Grievance Procedure · Resident Handbook

Grievance Procedure: Resident Handbook, page 18, St. Louis County Justice Center in Clayton.

Resident Handbook, page 18.

The formal grievance procedure is a standard procedure used to settle legitimate complaints concerning an incident, policy or condition within the jail. You are encouraged to attempt to resolve your problem or concern by talking to your Housing Unit Officer and/or the staff member responsible in the particular area of concern in an attempt to solve the issue presented. After you have exhausted all efforts through the informal process and are unable to resolve the problem, you may then choose to file a formal grievance. File a formal grievance using the Grievance Form located on the kiosk or on your tablet in the housing unit. 1. A grievance must be filed within five (5) days from the date of the incident or event that is the basis for the grievance, unless circumstances make it unreasonable to file within that time. 2. Relate specific details in the grievance such as the date, time, and location of the incident, any witnesses and any and all related information. 3. Include all actions you took to solve the problem and what staff members you contacted or talked with regarding your problem, concern, or complaint. 4. All required information must be filled in on the form. 5. The Grievance Form, once submitted, will be routed to the correct person to handle the grievance. 6. A written response to your grievance will be received within five (5) working days of the time it was received, unless review of your grievance requires additional time. You will be advised if the response will take more than 5 days. 7. Grievances must be filed by each individual; group grievances are unacceptable. 8. Grievances that are determined to be of a frivolous nature shall receive a response in writing to that effect. 9. Disciplinary sanctions administered to you by an officer are not grievable issues as long as they are within departmental guidelines.

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